Essential Principles On Ideal Quality Management Systems

By Marcia Marks

quality management systems or QMS can be defined as a collection of business processes aimed at meeting certain goals. QMS entails establishment of organisational structure and responsibilities, qualities manual, procedures, policies resources and many other aspects of a company or business entity. In contrast to the earlier systems which focused on predictable outcomes, current systems emphasise on group cooperation and dynamics. In addition the present century employs transparency and sustainability in the various initiatives.

To attain certification and compliance, an organisation needs to embrace a key element, specifically a QMS process. Order processing, internal audit, calibration, production planning and preventive and corrective action are some of the examples of such processes. ISO 9000, one of the most widely used tools focuses on integration, sustainability and quality. Another major system, Natural Step, focuses on documentation, systematic thinking, diagnostic discipline and transparency to minimise organisational problems.

There are many industries for which the use of QMS plays a vital role. These systems are widely used for medical equipment to ensure safety and efficacy to the satisfaction of clients. Manufacturers of medical devices have the responsibility of using good judgement coming up with their quality systems. Design, production and distribution in a business entail key elements that have to be strictly applied. Such include product acceptance, validating processes, personnel training and qualification and control of purchasing and documentation.

Before designing a QMS the business needs to understand its environment. There is need to know what is expected of the business by the clients. The main objective of the process should be to fully meet the client expectations. The benchmark is to set the standards that are required by the clientele. Whenever the consumer demands change, the business is supposed to readjust accordingly.

Proper leadership ensures that there is unity of purpose. A good leader is one who not only states the direction that should be taken by an organisation but also participates actively by offering a good example. Communication should be clearly both vertically and horizontally between employees, customers, financiers and suppliers.

A desired outcome is better achieved when resources are managed as a process. With this in place, there will be better accountability and responsibility. In addition, it also makes it possible to evaluate consequences and risks of activities on all interested parties. The process approach also leads to the organisation being able to identify interfaces of essential activities.

Another technique, called the system approach emphasizes on knowledge, identification and management of interconnected processes as a whole. With this in place, consistency, efficacy and effectiveness is attainable in an organisation thereby promoting the trust of concerned parties. Through measurement and evaluation, continual development of the organisation is assured.

Data and information in an organisation need to be not only accessible but also accurate and reliable. The process of ensuring that this happens involves wise decision making to ensure that correct methods are used. As a result, good Quality Management Systems need to employ a thorough approach in analysis of data and information. In summary, the main elements of a QMS include quality policy, objectives, manual and human and natural resources.

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